Payment Policy

1. Accepted Payment Methods
At Furluxe.shop, we accept the following secure payment methods for your convenience:

  • Visa

  • Mastercard

2. Payment Security
We prioritize the security of your payment information. All transactions are processed through a secure payment gateway that uses industry-standard encryption technology (SSL) to protect your personal and financial data. Your payment details are never stored on our servers.

3. Payment Authorization
When you place an order, your payment method will be authorized for the full order amount including taxes and shipping fees. By completing your purchase, you authorize us to charge the total amount to your selected payment method.

4. Order Confirmation
After successful payment processing, you will receive an order confirmation email containing your order details and receipt. This email serves as confirmation that your payment has been accepted and your order is being processed.

5. Payment Processing Timeline
Payment is processed immediately upon order placement. If your payment cannot be processed successfully, we will notify you and your order will not be completed until valid payment is provided.

6. Currency & Pricing
All transactions are processed in US Dollars (USD). The prices displayed on our website include all applicable taxes.

7. Billing Descriptor
Your credit card statement will show a charge from "Furluxe.shop" or "FURLUXE" for your purchase.

8. Failed Payments & Declined Transactions
If your payment is declined or fails to process, we will not be able to fulfill your order. Common reasons for payment failure include:

  • Insufficient funds

  • Incorrect card information

  • Transaction declined by your bank or card issuer

  • Suspected fraudulent activity

If you experience payment issues, please contact your card issuer first, then ensure your billing information matches exactly what your bank has on file.

9. Billing Disputes & Chargebacks
If you believe there is an error on your bill or you wish to dispute a charge, please contact us at info@furluxe.shop or +1 (216) 466-2566 before contacting your card issuer. We will promptly investigate and resolve any billing issues.

10. Fraud Prevention
We reserve the right to cancel any transaction that we suspect may be fraudulent or violates our terms of service. We may require additional verification for certain orders to prevent unauthorized payments.

11. Contact Us
For any payment-related questions or concerns, please contact our customer service team:

  • Email: info@furluxe.shop

  • Phone: +1 (216) 466-2566 (Monday - Friday, 9:00 AM - 6:00 PM MST)