Refund policy
Validity Period
Returns and exchanges are accepted within 30 days following receipt of the products.
Return and Exchange Conditions
Returns and exchanges are possible in the following situations:
Product with cosmetic defects.
Product with quality issues.
Product with unusual odors, significant color differences, or other anomalies.
Product not matching the order.
Return without a specific reason, provided the return is within the allowed period and the product is in acceptable condition.
Return Process
Contact us by email or phone to request a return, providing the order number, proof of payment, the reason for the return, and if possible, photos or videos.
Our team will process your request promptly and, if approved, will provide you with the return address.
Send the product to the provided address and wait for us to receive it.
Upon receipt, we will verify that the product matches the reported issue. If the verification is successful, we will arrange the refund immediately.
Exchange Process
Contact us by email or phone to request an exchange, providing the order number, proof of payment, the reason for the exchange, and photos or videos if necessary.
Our team will process your request promptly and, if approved, will provide you with the return address.
Send the product to the provided address and wait for our receipt.
After inspection, if the product meets the requirements, we will ship the replacement item to your address within 5 to 10 business days.
Refund Process
Once the return is confirmed, the refund will be processed within 5 to 10 business days. The amount will be credited to your original payment method ( Visa, MasterCard).
Fee Rules
If the return is due to a cosmetic defect, quality issue, odor, color difference, or an incorrect product, shipping costs are covered by us.
Returns without a specific reason will require the customer to cover shipping costs.
Liability Statement
We do our best to ensure product quality and fast processing of returns and exchanges. We are not responsible for shipping delays or damage that occurs after the product has been shipped.
Contact
For any return or exchange request, contact us:
Email: info@furluxe.shop
Tel: +1 907 903 5545
Address: 901 W 50th St S, Wichita, Kansas 67217, United States
Service Hours: Monday to Friday, 9:00 AM - 6:00 PM Central Time (CT)